My Help Center

iQuestion is an online panel designed specifically for business and IT decision makers, and is dedicated to getting your voice heard by the world’s leading providers of products and services. Every service that our site offers is free of charge, and you will be awarded cash for your participation in our surveys.

Points are a form of virtual currency awarded to iQuestion members for various actions, these include: completion of surveys; inviting friends to join iQuestion who complete registration; completing profile surveys. When you sign up on iQuestion you will receive 500 points to welcome you to the site. When you have earned at least 30,000 points you may redeem your points for rewards, such as vouchers for great shops and brands or Facebook Credits. To stay up to date on all of our offers, please visit the Rewards Center.

To sign up to iQuestion simply click on the “Get Started Now” link on the www.iquestion.com homepage. You will be asked to provide some basic information in order to create your account, and will have the option to provide some more in-depth information about yourself in order to participate in our surveys. After signing up you will be sent a confirmation email in order to finalize your registration. You must click the link within this email to confirm your registration on iQuestion in order to activate your account and start participating in surveys.

Registration to iQuestion is completely free - you will not be asked for any payment. On the contrary, it is you who earns cash for completing our surveys.

Becoming a member lets you take part in surveys where you have the ability to influence products and services entering the market place, and help companies create, improve and design products and services for the future. Also, you are rewarded in cash for your successful participation in our surveys.

Toluna invites thousands of members to answer surveys everyday on a wide array of subjects. The purpose of these surveys is to collect your opinions about the products and services of large consumer brands, your habits as a consumer, or about the world you live in. Your opinion will have a direct impact on companies and how they market, distribute or advertise new products and services to consumers like you.

We ask for personal information such as your name, address, gender, birthday and employment status to better match you with the appropriate market research projects. This information is also used for the purposes of incentive fulfilment so that we may send your reward to the appropriate recipient address. Other personal information that you may be asked to provide to us is solely for the purpose of building and operating a worldwide proprietary database of panelists, in order to conduct market research studies on that basis and we provide your responses to our surveys on to our clients in anonymised and aggregated form. Read our Privacy Policy to know more.

We do a variety of surveys for many clients. Some of these surveys are programmed by us, others are programmed by our clients and hosted on their systems. A major factor in technical issues is that survey respondents are using a wide variety of operating systems, browsers, Internet connections, and hardware, and not all of these are necessarily compatible with the technology of a particular survey. And, of course, sometimes, human error is a factor. If you encounter a technical problem with a survey, usually, by waiting a while and trying again later, the problem will be resolved. If the same error persists, please report it to us at https://www.iquestion.com/contactus by providing the Survey ID and a screen shot, if possible. We apologise for any inconvenience caused by technical errors and will do our best to get them resolved.

Sometimes this happens if a survey is generating greater than expected responses. Also, the invitations aren't necessarily delivered right away by your email service provider. We apologize for any inconvenience you may experience and thank you for your participation. Please know that more survey opportunities will become available.

 

Finish your full registration on Toluna and verify your email by clicking on the link you receive in your mailbox. If a survey matches your profile, you will receive an invitation by email or see the surveys available in your Survey Center on Toluna. The more up-to-date your Profile Surveys are, the more chances you have of being invited to take part in surveys you will qualify for.

For each completed survey you can generally earn between 15 and 50,000 points (depending on its length). Some special surveys could offer higher incentives.

Survey length is strictly dependent on the study.

No, under no circumstances will surveys be used to sell or promote a product, nor will you receive any advertising or promotional material as a result of joining the Toluna community.

This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take more questions. Please know we appreciate your participation and that even when you don't qualify, your participation helps contribute to the success of the study.
To increase the chances that you will qualify for future online surveys, be sure to keep your Personal Details and Professional profiles up to date at all times.

The crediting time for surveys is dependent upon the needs and complexity of each individual survey. For some surveys, credits are applied very quickly or within a few days, whilst for others, the credits are applied after the survey has closed. We will do our best to credit your account within 2 weeks, however it can take up to 6 weeks at time for survey credits to post to your account.

This is because some surveys are looking for a very specific group of people who meet a very narrow set of demographic criteria. Sometimes, determining whether someone qualifies for a survey takes just a few questions, other times it may take a bit more.

Toluna's profiling process is continuous — the objective being to have broad and current attributes on each member. Our clients make marketing decisions based on responses from our members in their surveys so we must implement strict quality controls to make sure you are part of the target the client is looking for. The questions we ask at the beginning of each survey may seem repetitive but are necessary to ensure the integrity of the survey sample.

When you do not qualify for a survey, your responses cannot be used in the final research findings, and therefore are never transferred to our clients. Likewise, Toluna will never use or transfer these responses for internal use. As the information you entered is incomplete and cannot be used for our client’s research, you will not receive points when you have not completed the survey.

Go to the 'Community" page. Click on "Poll" in the create widget situated in the top half of the page. The widget will expand to allow you to ask a question and add 2 to 10 answer options for other members to choose from.

A Battle lets you post two images or videos side-by-side allowing the community to decide which one they prefer. You can see examples by hovering over the "Community" tab and then clicking on "Battle".

A Thumb it allows you to post an image or video to let the community decide – via a thumbs up or down – whether they like or dislike what you have presented.

Yes, click on the camera icon in the create widget. Images can be attached to your content either by using the search feature or by uploading them directly from your computer; videos on the other hand can only be added via YouTube link.

Simply click on the poll question and you will be redirected to a detailed breakdown of the poll results.

The poll may have already closed, or you may have already voted on it (polls are limited to one vote per user).

A topic is meant to be used when you wish to discuss a subject in an open fashion. Other members can leave their own opinion and feedback regarding your topic, thus creating an ongoing discussion.

Yes, click on the camera icon next to the text box. Images can be attached to your content either by using the search feature or by uploading them directly from your computer; videos, on the other hand, can only be added via YouTube link.

You can add your opinion to an existing topic by clicking on the topic this will redirect you to the Topic page where you can add your own opinion. You can also type your opinion directly into the opinion widget.

Under each opinion you will see a "Thumbs up" option - if you agree or appreciate the opinion, click "Thumb up". It's that simple.

Favorites are polls and topics chosen by you for being so exceptional, that you'd like to keep them in mind and perhaps check on later. To favorite content, simply click on the heart icon in the bottom of each topic/poll. Then you can find them again later as they will be added to your "Recommended" stream.

The "Recent" tab displays all content created on Toluna by order of recency, the most recent content showing up at the top. Content in "Popular" shows up based on a set of information such as the number of votes or opinions and how recently those polls/topics were posted.

The "Recommended" tab displays content we believe you are most likely to enjoy based on your choices:

All official Toluna content to keep you updated and engaged

All new content created by the members you choose to follow

Every poll and topic you have favorited (using the heart icon)

All the sponsored polls that allow you to earn 15 points for voting

Toluna is all about proposing interesting experiences to our members. This is why we thought it necessary to allow you the opportunity to help us personalise our content feed by only showing content that our Influencers would like to interact with. By rating content, you can make sure that you see quality discussions and that the most interesting content will display at the top of the "Recommended" feed.

On each content, you will see 2 arrows:

Upvote - Arrow pointing up: allows you to indicate which content you find most engaging.

Downvote - Arrow pointing down: if you feel that a specific content is not interesting enough to show up on the main feed, you can choose to express that feeling by downvoting it.

When you upvote a piece of content, this adds to its popularity. If many people like you, have upvoted the same content, it will be considered as engaging and show up in the "Recommended" and "Popular" sections.
Of course, content selected by the community as being of quality is more likely to get rewarded.

When you downvote a piece of content, this decreases its popularity. If many others like you, have downvoted the same content, it will be considered as low quality and not show up in the "Recommended" or "Popular" sections.
If a piece of content is widely downvoted, the community managers will investigate, and have it deleted if necessary.

Toluna takes pride in making sure that interesting content is always pushed to the top and that our tools cannot be used to bully or harass fellow influencers. This is why we have taken measures to ensure that manual checks are in place and good content cannot be abusively downvoted.
Thanks to our user feedback, we have also made sure that only upvote numbers are displayed publicly.

Log in, then from your Profile tab at the top of the page, select "Account details". From the left menu, click on "Login Settings" and enter your new email address and/or password. To submit, you will also need to indicate your current password so we can make sure you are the owner of the account. Click "SAVE' to complete the process.

Log in, then from your Profile tab at the top of the page, select "Account details". From the left-hand menu, select "Personal Details". Simply make the necessary changes and click "SAVE" to confirm.

To cancel your account you must first login, then from your Profile tab at the top of the page, select "Account". At the bottom on the left-hand side of the page you will see the "Unsubscribe Options" link. You will then have the option of unsubscribing from emails and remaining a Toluna member (in this case you must visit the site to take part in surveys) or completely cancelling your account. Please note that if you choose this second option the final termination of your account may take up to two weeks, during which time you may still receive emails from iQuestion. In addition, if you cancel your account, your points will be forfeited and you will no longer be able to redeem them.

Log in, then from your Profile tab at the top of the page, select "Account details". From the left menu, click on "Login Settings" and enter your new username. To submit, you will also need to indicate your current password so we can make sure you are the owner of the account. Click "SAVE' to complete the process.

Usernames can only be changed once, so please choose wisely

If the username you choose is already taken, you will need to personalise it with numbers to make it more unique. The more unique the username, the less likely it is to already be in use

Followers are Toluna members who have chosen to follow you to easily find your content (probably because they like your content). Following indicates those you have chosen to follow. You can find their content in the tab 'Recommended'.

To follow a user:

Go to that member's profile page and click on the 'Follow' button in the top right-hand corner.

To unfollow a user you are following:

Go to that member's profile page and click on the 'Unfollow' button in the top right-hand corner.

Your profile data is stored on our secure server that allows only Toluna to call upon those members who match specific criteria to participate in surveys. This query is completely automated and members are contacted via email by Toluna to participate in our secure surveys. All responses are held in aggregate, which means that individual responses are not linked to personally identifiable information. The information you provide will never be sold or used to advertise. You are not responsible for paying any product or service at any time, nor will any company solicit you as a result of joining the Toluna community.

This information is used to match members with specific survey requirements. In some cases our clients require feedback from people in a certain income bracket or those who have children, for example. Please be assured that this information is securely kept and strictly confidential. See our privacy policy for more details. The more information you provide, the greater your chances of receiving invitations to surveys you may qualify for, and the more opportunities you may receive to earn cash rewards.

Yes, when you create content, open the "Security" drop-down and select from three different options: Public (everyone can see your content), Friends (only your Toluna followers will see your content) or Private (only members/friends you share the link with will see your content). In addition, when you set the security listing to Public it will be searchable from all search engines, whilst under Friends or Private, it will not. So choose wisely!

The EU General Data Protection Regulation (GDPR) is the regulation that addresses the collection, use, processing and transfer of the personal data of European Union citizens. It went into effect on May 25th, 2018.
It applies to all European Union member states and any entity that transfers the personal data outside of the European Union.
We have updated our Privacy Policy to make it easier for you to understand what information we collect, why we collect it, how we use it and who has access to it. Please don't hesitate to read it.

Personal data is any information related to a Toluna Influencer that can be used to directly or indirectly identify the user. Personal data can be anything from a name, a photo, an email address, bank details, posts on social networking websites, medical information, a device IP address or a mobile device ID. Toluna will always take special care to ensure that all personal information you share with us is protected at all times. We strongly discourage you from disclosing any of your personal data in any public forum or community area on the site that you do not wish to make available to the public.

Yes, you do. At any time you can modify your information or opt out from our services data by logging into your Tolluna Account or by sending us an email request via the Contact Us form.

Notifications are messages that appear in the top right, on the bell icon.

Notifications indicate when new surveys you qualify for are available; the results of recent contests; when a user follows/favourites you or content you have created; when a user posts a message on your wall, and finally (and certainly not least!) when The Toluna Team has important information for our Influencers.

Yes, from your Profile tab at the top of the page, select "Account details", then click on "Settings" from the list on the left-hand side of the page. Here you can decide exactly which type of notifications you want to receive via email, including when you are invited to participate in surveys. Simply check or uncheck the boxes and then click on 'Save' at the bottom to register your changes. You can come back and change these choices at any time.

There is no limit to how many points you accumulate through iQuestion surveys, sponsored polls, profile surveys and inviting friends to join.

No, your rewards will not expire, but will remain within your iQuestion available balance until a payment is requested.

Click your Profile icon tab, next to the Notification icon, select "Points". The Points page allows you to view the actions that have earned you points, your current balance and how you've spent your points so far. On your dashboard, you are also able to see your points balance.

You can spend your points by selecting "Rewards Center" from the header menu - here you can see the full list of rewards available in your country.

Payment delivery depends on the reward selected, but all rewards are guaranteed to be delivered within 6 weeks of your request date.
Typically, check requests are delivered within 3-4 weeks, PayPal within 1 week, gift cards and vouchers within 72 hours, and sweepstakes entries are immediately processed. If you have questions about a specific payment, please contact us at questions@iquestion.com.

In order to be eligible for Toluna rewards you must be a registered user on the site corresponding with your country of residence.

This depends on the type of reward.

Electronic vouchers (e-vouchers) will be posted directly to your Toluna account, or in some circumstances, to the email address indicated in your account at the moment you place an order.

PayPal requests will be credited directly to your PayPal account.

For more information you can click on the icon of the reward that you are interested in. Find out more. (https://www.iquestion.com/rewards)

Rewards for the Daily lottery will be paid in Toluna Points.

Be sure to always confirm that your details are correct before redeeming rewards

Sweepstakes are held monthly, and winners are chosen at random within two weeks of the month ending. All winners are notified via email of their winnings.

The lucky winner of the day will be notified by email and/or by notifications on Toluna.com. Their 1,000,000 points will be credited automatically to their Toluna account within 24h of the sweepstakes results.

Quality content is considered as any poll or topic that has a title, a personal opinion and an image or video to illustrate. To improve the chances of your poll or topic being incentivised, please make sure that your opinion is clearly expressed and that your subject and language respect our terms and conditions.

Yes, you can also earn points or rewards by participating in contests launched by the Toluna Team. You can also create your own contests and ask the Team to help you incentivize the winners, in such cases you can also earn a 5,000 points bonus for your initiative.

To make the community an even more exciting place, we have added a Games Center where you can get your daily dose of fun! Some games are available every day, while others only show up for a limited time.

You can find the Games Center by going to "Community" - "Games". All available games will be displayed there, so feel free to participate in the ones you love.
New games are added all the time! Make sure to visit often so you don't miss out!

Yes, some games will award you with points while others will just be for fun. Be sure to always keep an eye on the Games Center as we sometimes launch games that give you a chance to win big.
But you know what the best part is? All games will reward you with a FUN time! Isn't that fab?

To invite your friends to Toluna, you can copy and paste our website (www.toluna.com) on whatever platform you would like and it will bring your friend to our registration page

We are currently revamping our “Invite a Friend” promotion. Please check back at a later time to see when our referral program will be live.

At the top of the home page, click on "Log in" and in the same pop-up box you will also be presented with the option "Forgot password?". You will be asked to provide the email address associated with your Toluna account and receive a reset password email with a link that will remain valid for 24 hours. Following this link will allow you to create a new password for Toluna.
Important: For security reasons, please make sure to use a password that is unique to your Toluna account. Your Toluna password should only be for Toluna and not be reused on other sites/accounts.

For any questions regarding your account, surveys or any other subjects, click here to contact us.
You may also write to us at Toluna, 21 River Road, Suite 2000, Wilton, Connecticut, 06897.

For any questions regarding your account, surveys or any other subjects not included above, please write to questions@iquestion.com and a representative will contact you within one business day.

Our clients include market research agencies, large corporations, brands, public organisations, PR agencies and even individuals. Their interests cover all industry sectors, but they are all looking to get honest opinions on their products and services or to understand consumer motivations and habits. The results of our surveys help our clients to better understand consumers' needs in order to make their products, services or advertising more relevant.

Toluna takes strict measures to ensure every aspect of your information is kept secure. Toluna only provides information to clients in an anonymised and aggregated form for use in market research and for the client’s own internal purposes. Toluna does not use Direct Marketing and will never share your data with telemarketers or ad agencies for promotion and targeting purposes. You have the right to gain access to your data and correct it. In order to access this data you may either log into your Toluna account or by sending us an email request via the Contact Us form. For more information on how to access, update or delete your personal data on Toluna please read our privacy policy.